1. Scope of This Policy
This Policy applies to the StorixApp website, services, accounts, and features that we provide directly. Separate privacy policies may apply to services provided by third parties, such as payment processing through Paddle, depending on the nature of the service provided by that third party.
2. Data We May Collect
Depending on how you use the website or platform, we may collect the following categories of data:
- Account data: such as your name, email address, company name, user information, roles, and permissions.
- Contact data: information you provide through our contact form, email, or support channels.
- Subscription data: plan information, subscription status, billing-related identifiers, and certain subscription event records required to operate the service.
- Usage and technical data: such as IP address, browser and device type, login times, system logs, session identifiers, and security logs necessary to operate and protect the service.
- Customer data within StorixApp: data entered by a customer or its users to manage warehouses, inventory, customers, products, requests, reports, and related operations.
3. Payment Data
When you make a purchase through Paddle, payment and transaction data is processed by Paddle in accordance with its role in the purchase transaction and its own policies. We generally do not need to receive or store the buyer's full payment card details within StorixApp.
We may receive transaction and subscription information from Paddle to the extent necessary to activate the service, manage subscriptions, provide support, and maintain internal accounting records. This may include payment status, the purchased product or plan, renewal date, and customer or subscription identifiers.
4. How We Use Data
We use personal data for legitimate purposes related to providing StorixApp, including:
- Creating, verifying, and managing accounts.
- Providing platform functionality and features associated with the selected plan.
- Providing technical support and responding to inquiries.
- Managing subscriptions and access to the service.
- Maintaining platform security and preventing misuse, fraud, and unauthorized access.
- Diagnosing issues and improving performance, reliability, and user experience.
- Complying with legal and regulatory obligations and protecting our rights and the rights of users.
- Sending necessary operational communications, such as account, service, security, or subscription notices.
5. Legal Bases for Processing
Where applicable law requires us to identify a legal basis for processing personal data, we may rely, depending on the circumstances, on performance of a contract or steps taken at your request before entering into a contract, our legitimate interests in operating, securing, and improving the service, compliance with a legal obligation, or your consent where consent is required.
6. Customer Data Within the Platform
When a company or organization uses StorixApp to manage its operational data, that customer generally determines what data is entered into the system and the purposes for which it is used. In such cases, we process customer data to provide the service in accordance with the customer's instructions and the applicable agreement between us and the customer.
The customer is responsible for ensuring that it has the appropriate legal basis and authorization to enter and use personal data in StorixApp, including data relating to its employees, customers, suppliers, or other individuals.
7. Data Sharing and Disclosure
We may share data, to the extent necessary, with the following categories of recipients:
- Technical service providers: such as hosting, infrastructure, email, monitoring, backup, and security providers used to operate StorixApp.
- Paddle: in connection with purchases, billing, taxes, subscriptions, refunds, or disputes relating to transactions processed through Paddle.
- Professional advisers: such as lawyers, accountants, or auditors where there is a legitimate need.
- Government or regulatory authorities: where disclosure is required by law or a binding order, or where necessary to protect rights and security or prevent fraud or abuse.
- Corporate transactions: in connection with a merger, acquisition, restructuring, or sale of all or part of the business, subject to appropriate measures to protect the data.
We do not sell personal data merely for financial consideration derived from users' personal information.
8. Cookies and Similar Technologies
The website and platform may use cookies or similar technologies that are necessary for authentication, maintaining sessions, security, remembering certain settings, and providing essential functionality.
If we introduce optional analytics or marketing tools in the future that require consent under applicable law, we will provide appropriate information and choices before activating them where required.
9. Data Retention
We retain personal data for as long as necessary to fulfill the purposes described in this Policy, provide the service, comply with legal and accounting obligations, resolve disputes, enforce agreements, and protect the security of the platform. Retention periods vary depending on the type of data, the nature of the relationship, and applicable legal requirements.
When data is no longer required, we delete it, anonymize it, or retain it securely where continued retention is required by law or for legitimate purposes that remain applicable.
10. Data Security
We implement appropriate technical and organizational measures designed to protect data against unauthorized access, loss, alteration, or unlawful disclosure. Depending on the nature of the service, these measures may include access controls, permission management, encryption, security logging, backups, and system updates.
However, no method of electronic transmission or storage can be guaranteed to be 100% secure, and therefore we cannot provide an absolute guarantee that a security incident will never occur.
11. International Data Transfers
Data may be processed or hosted in different countries depending on our locations and the service providers we use. Where applicable laws require specific safeguards for cross-border data transfers, we seek to use appropriate legal and organizational mechanisms for such transfers.
12. Your Data Rights
Depending on where you live and the applicable law, you may have rights regarding your personal data, such as the right to request access, correction, deletion, restriction of processing, objection to certain processing, data portability, or withdrawal of consent where processing is based on consent.
Certain requests may be subject to legal limitations or exceptions, and we may request appropriate information to verify the identity of the person making the request before fulfilling it.
13. Requests From Our Customers' Users
If your data is stored within StorixApp because one of our business customers entered it into the system, that customer may be the appropriate party to contact first regarding your request. Where appropriate, we can assist the customer in meeting its obligations relating to data subject rights.
14. Children's Data
StorixApp is a business service intended for companies and professionals and is not designed for use by children. We do not intentionally target the collection of personal data from children for their independent use of the service.
15. Third-Party Links and Services
The website may contain links to or integrations with third-party services. Those services are governed by their own privacy policies, and this Policy does not apply to third-party practices outside our control.
16. Changes to This Privacy Policy
We may update this Policy from time to time to reflect changes in the service, our practices, or legal requirements. We will publish the updated version on this page and revise the "Last updated" date. We may provide additional notice where a change is material and such notice is appropriate or required.
17. Contact Us
For questions or requests relating to privacy or your personal data, contact us at:
Email:
info@storixapp.com
18. Operator
StorixApp is operated by Storix Technologies LLC. This Policy forms part of the legal framework governing the use of StorixApp, together with our Terms & Conditions and Refund & Cancellation Policy.